Administrative Support
Having effective administrative skills are essential in todayโs work environment. Being organized, punctual, and effective in your communication skills, both written and verbal, are crucial if you want to achieve your goals in any endeavor you pursue. Think of it. The current business environment is filled with many sources of information, and you have to take that information and analyze it, prioritize it, and process it to the extent where value is achieved for the organization. Good administrative skills reduce the risk of โthings falling through the cracks.โ Great administrative skills create exponential results that spot potential problems, overcome obstacles, and leverage resources effectively. In the Administrative Support course, you will learn the core skills that will help you use your resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully. The practices presented in this module will take time to root into your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviors in a short amount of time.
INTRODUCTION
Module 1
- Getting Organized (I)
- Dealing With Email
- Managing Electronic Files
- Keeping Track of the Paper Trail
- Making the Most of Voicemail
- Knowledge Check
Module 2
- Getting Organized (II)
- Keeping Your Workspace Organized
- Using a To-Do Book
- The Extra Mile: Adding Project Management Techniques to Your Toolbox
- Knowledge Check
Module 3
- Managing Time
- Managing Your Time
- Keeping Others on Track
- Maintaining Schedules
- Knowledge Check
Module 4
- Getting It All Done On Time
- Prioritizing
- The Secret to Staying on Track
- Goal Setting
- Knowledge Check
Module 5
- Special Tasks
- Planning Small Meetings
- Planning Large Meetings
- Organizing Travel
- Knowledge Check
Module 6
- Verbal Communication Skills
- Listening and Hearing: They Aren't the Same
- Asking Questions
- Communicating With Power
Module 7
- Non-Verbal Communication Skills
- Body Language
- The Signals You Send to Others
- It's Not What You Say, it's How You Say it
- Knowledge Check
Module 8
- Empowering Yourself
- Being Assertive
- Resolving Conflict
- Building Consensus
- Making Decisions
- Knowledge Check
Module 9
- The Team of Two
- Working With Your Manager
- Influencing Skills
- What to Do in Sticky Situations
- Knowledge Check
Module 10
- Taking Care of Yourself
- Ergonomics
- Stress Management
- Dealing with a Heavy Workload
- Knowledge Check
